Information technology is the study, design, and development of computer systems and networks, and it’s one of the most important fields of the future. Millions of jobs have been created by IT, as it plays a vital role in every aspect of modern-day life.
There are so many good reasons to learn a new language. Language skills are more sought-after than ever in the business world, with the number of bi or multilingual job offerings doubling in the United States alone in a five year period. An official language certification leads to increased job opportunities, instills confidence, and creates a significant professional advantage in the global marketplace.
With an ever-changing economic landscape, how can you know which languages are a good investment in your future? We’ve outlined four of the most useful second languages that you might want to study to improve your footing in the competitive global economy.
Call center agents today are polite, informative and solution-oriented. Companies providing stellar service also know it is critical to have certified bilingual call center agents if you want to satisfy your customers, regardless of the language they speak. Call center representatives are responsible for creating a positive relationship with the customer, while simultaneously upholding the standards of the company they represent.
In today’s global economy, agents are usually required to engage in conversations in a language other than their native tongue. Each call center position may even require varying levels of language proficiency for the task at hand. How can call center managers ensure agents are equipped with the proper language skills to help customers and provide a stellar experience?
Moving your business abroad can open new opportunities. In our hyperconnected world, approaching new global markets is easier than it’s ever been. Still, conducting business globally isn’t without its difficulties – new languages, cultural norms and business customs, if not planned for, might get in the way of a successful international plan. Here are some of the most common mistakes that companies make when expanding across the border – read on to make sure that you don’t end up prey to these common pitfalls.
Not Hiring a Qualified Multilingual Team
It’s tempting to send your seasoned team members abroad to start a new office. They’ve proven their loyalty to the company, their work ethic and their skills. Yet just because they’re successful in your local market, doesn’t mean that they’re the perfect person for your overseas expansion.