Delivering Equitable Access for Advancement Opportunities

Woman studying online

A company cannot truly achieve a diverse and inclusive workplace without establishing equity and equitable pathways that remove the barriers to entry, access, and advancement for its diverse employees. One tangible way to create these equitable pathways is through education and job opportunity.

JetBlue’s Global Scholars Program provides major cost coverage for employees to pursue an associate or bachelor’s degree, ensures the opportunity for transfer credit acceptance, and offers licenses, certifications, job experience, and JetBlue training. JetBlue’s Global Scholars Program continues to push the boundaries of what an employer is and sets an expectation for what an employer should be. When it comes to diversity, equity, and inclusion, JetBlue chose to partner with Language Testing International (LTI) for one major reason: accessibility.

LTI is the exclusive licensee of ACTFL, whose assessments are developed based on years of research conducted by language proficiency experts and are recognized by the American Council on Education (ACE). The ACTFL measures practical knowledge. These assessments are designed to determine what a person can do with his/her language skills. Test preparation is not needed as the tests measure language acquisition over years of learning and practice. Any test taker who is language proficient can take the test.  In the case of JetBlue, testing with LTI allows crewmembers to take tests remotely, minimizing the complications and expenses of on-site testing and lengthy registration processes. The platform also allows crewmembers to take the tests from wherever they have an internet connection, on their own time, without interfering with work schedules or demands at home. The assessments are designed for test takers to showcase their talents. As such, the exams are segmented into categories: reading, writing, listening, and speaking. Test takers have the flexibility to begin the exam in the section they feel most confident.

The ways in which exams are certified for college credit means that crewmembers, in all positions, are eligible to begin or complete a college degree. An average college course is valued at 3 credits. “Someone who is a native speaker, or who is at the expert-level in a language, can get 9 to 12 credits for a couple of the ACTFL assessments. That is a huge benefit to our crewmembers in the program,” says Nicole Lembo, the Manager of Talent Management/Academic Programs at JetBlue. Through language testing, native language speakers are given a significant and equitable boost in progressing both academically and professionally. “We definitely had internal crewmembers who, when they are looking to switch roles, take their LTI certifications and add them to their resumes as evidence of their bilingual capabilities,” says Lembo.

To take the next steps in providing equal opportunities to your employees, visit www.languagetesting.com to get started.

To hear more about JetBlue’s partnership with LTI, listen to our podcast with Nicole Lembo.

READ MORE –> Commitment to Enhancing Employee-Customer Relations

Your multilingualism can help you get your college degree faster

College graduate

Are you proficient in more than one language and looking to attend or finish college? If so, did you know that you may be able to utilize your multilingual capabilities to earn college credits? Here’s how it’s possible.

ACTFL language assessments, delivered exclusively by Language Testing International (LTI) are approved by the American Council on Education (ACE)—the major authority responsible for reviewing, evaluating, and determining college and non-college course credits. Language proficiency tests in speaking, reading, listening, and writing can potentially help provide you with entire semesters’ worth of college credits!

For what are approximately one-hour tests that require little-to-no preparation or studying and can potentially offset thousands of dollars and dozens of hours’ worth of college courses, the benefits of taking ACTFL proficiency tests are a no-brainer for someone who already possesses a second-language skillset.

A perfect example of our ACE accreditation-in-action is how LTI is helping some of JetBlue’s 20,000+ diverse crewmembers acquire college credits through the JetBlue Global Scholars Program, especially if they are already proficient in more than one language.

JetBlue’s celebration of the diversity of its crew members includes the opportunity for their employees to apply prior college credits, training, and licenses as well as on-the-job training and multilingualism toward their associate or bachelor’s degrees. In other words, JetBlue employees can leverage their technical and language skills for college credits.

The JetBlue Global Scholars Program is making the dream of earning an associate or bachelor’s degree possible for many of its crewmembers. And LTI is proud to be JetBlue’s language testing provider.

Passing just one of the ACTFL proficiency tests for a second language can earn JetBlue crewmembers up to 9–12 college credits, which helps them bypass three or four 3-credit courses alone.

Maybe now is the time for you to leverage your second language, too! Get certified with LTI.  Visit www.languagetesting.com to get started.

Commitment to Enhancing Employee-Customer Relations

customer service employee at an airport talking to a passangerThe landscape of today’s marketplace is highly focused on the quality of relationships. There are clear connections between employee satisfaction and customer experience, but there are other connections between employees and customers—such as language. How can language, and a commitment to language, redefine employee-customer relations?

As Alex Shashkevich, of Stanford News, writes, “​​people speak roughly 7,000 languages worldwide. Although there is a lot in common among languages, each one is unique, both in its structure and in the way it reflects the culture of the people who speak it.”[1] The sheer number of languages spoken around the world highlights how important it is to view language as a connector rather than a barrier. ACTFL assessments administered by Language Testing International (LTI) are just that—the unifier between employees and customers. Nowhere is proof of this connection more apparent than with the partnership between LTI and JetBlue.

Responsible for the safety and experience of more than 30 million customers in 86 global cities, JetBlue relies on Language Testing International as their language certification partner to reshape how their employees engage with their customers.

JetBlue’s Global Scholars Program supports their multilingual crewmembers with academic and career opportunities. From providing college-level credit to language proficiency testing and certification in speaking, reading, and writing comprehension, LTI has made it possible for many of JetBlue’s 20,000+ crewmembers to certify their language skills and earn entire semester(s’) worth of credits towards a higher education degree. In turn, these JetBlue crewmembers become better equipped to serve those 30 million customers as they remain linguistically connected from city to city. There are numerous reasons why multilingualism benefits companies, building employee/customer trust being just one of them. Employees who speak with customers in their native language create a connection and bring a sense of familiarity and comfort, in turn improving customer satisfaction.

Become the connector! Visit www.languagetesting.com to redefine what employee-customer relationships mean to you.

To learn more about how JetBlue is utilizing LTI’s services, listen to our podcast with Nicole Lembo, Manager of Talent Management and Academic Programs at JetBlue Airways.

READ MORE –> Business Benefits of Multilingualism

 

Sources:

[1]https://news.stanford.edu/2019/08/22/the-power-of-language-how-words-shape-people-culture/

Earn While You Learn

Young professionals in a business setting At Language Testing International (LTI), we know that it can be intimidating to think of language in the context of evaluation. Terms such as “testing,” “examination,” and “certificates” can be stressful or off-putting.

But what if we told you that your native or second language(s)—those you already speak, read, and/or write—could count towards an entire semester’s worth of college credits, increase your employability, and increase your eligibility for different jobs altogether?

While ACTFL language proficiency testing, delivered exclusively by LTI, does require you to take an assessment and provides you with a certificate of completion, the process is meant for you to showcase your current knowledge. If you have learned how to speak, read, and write in a second language, either at home or by studying or living abroad, you may be more prepared for our tests than you think!

Most native-language speakers take ACTFL Language Proficiency tests without any prior studying. The tests only take approximately one hour to complete and are organized by skill— speaking, reading, listening, and writing. The format of the tests is flexible and allows you to show your strengths in the various language skills.

Your ACTFL Proficiency Certificate, when used the right way, can transform your career! For instance, take a look at how the JetBlue Global Scholars Program is using language proficiency testing through LTI to help its multilingual crewmembers advance in their education and work opportunities.

JetBlue Global Scholars Program offers the airline’s crewmembers the opportunity to earn a fully-accredited associate or bachelor’s degree that includes major cost coverage, required licenses, certifications, transfer course credits, as well as job experience and JetBlue training.

Together with ACTFL language proficiency testing, JetBlue’s Global Scholars Program actuates these goals by assisting their multilingual crewmembers in obtaining certificates for their résumé and receiving a considerable number of college credits.

Typically, a bachelor’s-level college course is worth 3 credits, with the full degree totaling around 120 credits. With each of ACTFL Proficiency Test, a JetBlue crewmember can earn around 9–12 credits toward their higher education degree! If the crewmember takes a test for each of the four language skills, they can earn upwards of 35-40 credits, which is equivalent to multiple semesters’ worth of course credits. Again, this process is for a native or second language that a person already knows how to speak, read, and/or write!

Ultimately, the success is evident. After receiving certification and/or credits, many graduates ascend to new roles within the company or become eligible for more flight routes as a direct result of their language testing scores and their degree, through the JetBlue Global Scholars Program. Now, that’s how you EARN WHILE YOU LEARN!

Get certified and gain your college credit and competitive advantage. Visit www.languagetesting.com to get started today!