The beginning of the school year provides teachers and students alike, a fresh perspective and endless possibilities for changing the way things “have been done.” The AAPPL offers teachers an external measurement as their student move towards proficiency, which can be used for a multitude of different reasons.
Information technology is the study, design, and development of computer systems and networks, and it’s one of the most important fields of the future. Millions of jobs have been created by IT, as it plays a vital role in every aspect of modern-day life.
There are so many good reasons to learn a new language. Language skills are more sought-after than ever in the business world, with the number of bi or multilingual job offerings doubling in the United States alone in a five year period. An official language certification leads to increased job opportunities, instills confidence, and creates a significant professional advantage in the global marketplace.
With an ever-changing economic landscape, how can you know which languages are a good investment in your future? We’ve outlined four of the most useful second languages that you might want to study to improve your footing in the competitive global economy.
Call center agents today are polite, informative and solution-oriented. Companies providing stellar service also know it is critical to have certified bilingual call center agents if you want to satisfy your customers, regardless of the language they speak. Call center representatives are responsible for creating a positive relationship with the customer, while simultaneously upholding the standards of the company they represent.
In today’s global economy, agents are usually required to engage in conversations in a language other than their native tongue. Each call center position may even require varying levels of language proficiency for the task at hand. How can call center managers ensure agents are equipped with the proper language skills to help customers and provide a stellar experience?