Tag: determining proficiency

Go Global, Grow Your Business, and Get Certified!

Globalization creates unlimited opportunities for industries worldwide. How can your organization go global and ensure that your efforts are successful? Your company’s potential customer base is virtually endless when barriers are broken down, including, but not limited to, language barriers. Is your organization prepared to communicate, serve, and delight your customers? Have you certified the […]

Why Language Proficiency Assessments Are Good for Employees and Employers

Why Language Proficiency Assessments Are Good for Employees and Employers Whether you have multilingual employees, plan to hire those who are, or want to encourage your staff to pursue a second or third language, it’s critical to consider certification of their language abilities. Certifying your employees’ language skills brings credibility to your company’s multilingual talent, […]

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The Importance of Language in Patient-Centered Care

American medical systems face challenges as demographic shifts result in a growing number of patients with Limited English Proficiency (LEP). The commonality of language and cultural sensitivity are key elements that can facilitate the implementation of diagnosis, prognosis, and treatment. It is vital that healthcare providers offer translation services in order to respond to patients’ […]

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Mi casa es su casa

The American Dream, a key piece of which is home ownership, is flourishing in Latinx communities all across the nation. By every economic measure, the buying power of Spanish-speaking Americans is skyrocketing to the tune of over $2 trillion. That buying power is most especially manifesting itself in home ownership, evidenced by the statistic that […]

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Minimum Language Requirements Are Not Enough to Keep Our Skies Safe!

A terrifying mid-air collision in 2017 was caused by two international pilot trainees who both lacked basic English language proficiency. One of the pilots was severely injured, the other pilot died. The Transportation Safety Board of Canada (TSB) released a report on the crash that occurred between two flight school airplanes near St-Bruno-de-Montarville, Quebec. The […]

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You May Have to Remain Silent, If You Don’t Understand the Language of Your Arrest

Interactions between police and citizens can either be friendly, community building events, or frightening, emotion-laden, traumatic crises fraught with peril and fear. In either case, communication and process are facilitated when both sides speak the same language. However, given the growing multilingual makeup of U.S. society, there are often differences of language between the police […]

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Getting Ahead in the Infotech World

Information technology is the study, design, and development of computer systems and networks, and it’s one of the most important fields of the future. Millions of jobs have been created by IT, as it plays a vital role in every aspect of modern-day life. The tech world is full of different languages – JavaScript, Ruby […]

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The Bilingual Call Center Agent

Call center agents today are polite, informative and solution-oriented. Companies providing stellar service also know it is critical to have certified bilingual call center agents if you want to satisfy your customers, regardless of the language they speak. Call center representatives are responsible for creating a positive relationship with the customer, while simultaneously upholding the […]

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Mistakes to Avoid When Conducting Business Globally

Moving your business abroad can open new opportunities. In our hyperconnected world, approaching new global markets is easier than it’s ever been. Still, conducting business globally isn’t without its difficulties – new languages, cultural norms and business customs, if not planned for, might get in the way of a successful international plan. Here are some […]

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#AWarmerWelcome: The True Spirit of Hospitality

What’s one of the biggest worries people have when traveling? Hint: It stops more than 30% of travelers from embracing new and different destinations and accommodations. Booking.com surveyed 20,500 global travelers about various travel topics, including travel ambitions, trip planning habits and biggest fears. Nearly 30% of the people surveyed agreed that one of their […]

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